FAQs

I haven’t chosen yet

How can I contact GPTransfers.com?

You can contact us by email or phone, our full details are available on our contact page. Our Customer Service department is open 24 hours a day, 365 days a year, so you can contact us at any time. If your enquiry is urgent, please call us for the quickest response.

Will I be dropped off at my hotel or private villa?

Yes, all our services are door-to-door – the driver will take you directly to the address you give when you make your booking.

Will anyone else be travelling in the vehicle I book?

No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group. We do not offer a shared shuttle service at this time.

What luggage entitlement will I have?

Your luggage entitlement is defined by the size of vehicle you book. For example, a 12 seater minibus has space for 12 bags or small suitcases, and small hand luggage items to be carried in the cabin. An 16 seater minibus has space for 16 bags or small suitcases, and small hand luggage items to be carried in the cabin. If you are in any doubt if your luggage will fit in the vehicle, please upgrade to a larger one to ensure you have a comfortable journey.

I haven’t travelled yet

My booking confirmation haven't arrived by email. What should I do?

In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call Customer Service.

Where will I meet the driver when I arrive?

After your booking you will receive a confirmation email explaining where to meet your driver, along with other useful information including our 24/7 Assistance Helpline numbers. In the case of most airport pickups, your driver will be waiting for you at the arrivals gate with a sign showing your name.

What happens if I can't locate my driver?

If you have any trouble locating your driver, just call our 24/7 Assistance Helpline numbers (printed on your booking voucher) and we will immediately assist you.

What happens if my flight is delayed?

All flights are monitored for delays to ensure your driver will be waiting for you at the correct time. However, as a backup measure, please send us an email or call us on our 24/7 Assistance Helpline numbers if you become aware of any delay to your flight which may affect your transfer.

My flight has changed. Can I reschedule my transfer?

In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganise your transfer.

My flight has been cancelled and I no longer require a transfer. Can I cancel it?

Yes you can cancel your transfer any time by sending us an email or call us on our Support line.

My group size has changed. Can I choose another vehicle?

Yes. Please inform Customer Service as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.

I haven’t booked yet

When should I book?

Although you may book your transfer(s) online up to 24 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service team if you need a transfer within 24 hours – we will usually be able to take your booking.

My company requires an invoice, can you supply one?

Yes we can provide you with an invoice if required. Please contact Customer Service after making your booking to request an invoice.l.

Do you accept debit or credit card payments?

No. For the moment the payment may be made in cash upon arriving your destination.

I have completed my trip

I have some comments or suggestions to make, who should I contact?

We actively welcome our customers’ comments and suggestions, and treat them as a valuable insight as to how to improve our service. After you have travelled with us, we will send you a quick Customer Satisfaction survey to complete. You can also email us with your comments: info@targetcrete.com

I left an item of luggage on the vehicle. How do I get it back?

We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.